FAQ : Frequently Asked Questions

01 — Does my lamp require assembly?
Some lamps require minimal assembly, such as attaching the shade to the base. Others arrive fully assembled. Assembly requirements are specified in each product description. All necessary instructions are included in the box.

02 — Do you deliver across the United Kingdom?
Yes. Deskon delivers to mainland United Kingdom addresses. Delivery availability may vary for remote areas.

03 — Is a bulb included with my lamp?
It depends on the lamp. Some models come with a bulb included, while others do not. This is clearly stated in each product description.

04 — Can I return a product if it is not suitable?
Yes. You may return any item within 30 days of delivery, provided it is unused and in its original packaging. Contact us before sending anything back so we can provide return instructions. Please refer to our return policy for full details.

05 — What payment methods are accepted?
Deskon accepts Visa, MasterCard, American Express and Maestro, as well as Apple Pay and Google Pay. Available payment options are displayed at checkout.

06 — How can I contact Deskon?
Our customer support team is available Monday to Saturday, 8am to 8pm. You can reach us via our contact page.

07 — How long does delivery take?
Orders are delivered within 6 to 10 business days (Monday through Friday) from the date of purchase.

08 — Are your portable lamps fully wireless?
Yes. Our portable lamps are rechargeable via USB-C and require no cable once charged. Battery life varies by model and is specified in each product description.

FAQ: Your Questions

Have questions before buying Deskon desks, chairs, or accessories? That's totally fine. We've put together answers to the most common questions right here!
What products does Deskon sell?

Deskon sells standing desks and office chairs designed for use in home offices and professional workspaces.
Are Deskon desks height-adjustable?

Yes. Deskon standing desks are electric height-adjustable desks, allowing users to change the desk height between sitting and standing positions.
What materials are used in Deskon products?

Deskon desks and chairs are made from commonly used furniture materials, including metal frames, engineered wood desktops, foam padding, and fabric or mesh components, depending on the product.
Is assembly required?

Yes. Deskon products require self-assembly. All necessary parts and assembly instructions are provided with the product.
Do you deliver across the United Kingdom?

Yes. Deskon delivers to mainland United Kingdom addresses. Delivery availability may vary for remote areas.
How long does delivery take?

Processing time before shipping: 1 to 2 business days (Monday through Friday)

Transit time after shipping: 2 to 5 business days (Monday through Friday)

The estimated total delivery time is therefore 3 to 7 business days.
Can I return a product if it is not suitable?

Yes. Customers may return products within 30 days of delivery, provided the item is returned in its original condition, in accordance with our return policy.
How can I contact Deskon?

You can contact Deskon via email or phone for any questions related to orders, delivery, or returns. Customer support responds during business hours : Contact us