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Some lamps require minimal assembly, such as attaching the shade to the base. Others arrive fully assembled. Assembly requirements are specified in each product description. All necessary instructions are included in the box.
Yes. Deskon delivers to mainland United Kingdom addresses. Delivery availability may vary for remote areas.
It depends on the lamp. Some models come with a bulb included, while others do not. This is clearly stated in each product description.
Yes. You may return any item within 30 days of delivery, provided it is unused and in its original packaging. Contact us before sending anything back so we can provide return instructions. Please refer to our return policy for full details.
Deskon accepts Visa, MasterCard, American Express and Maestro, as well as Apple Pay and Google Pay. Available payment options are displayed at checkout.
Any questions? Send us a message and our team will get back to you within 24 hours, Monday to Saturday.
Prefer email? contact@deskon.uk
Orders are delivered within 6 to 10 business days (Monday through Friday) from the date of purchase.
Yes. Our portable lamps are rechargeable via USB-C and require no cable once charged. Battery life varies by model and is specified in each product description.
It depends on the model. Some of our lamps have a dimming feature (via a dimmer switch or remote control), while others do not. This is specified in each product description.
Our lamps are designed for the UK market: a UK 3-pin plug (BS 1363) and 220-240V voltage. Some models are USB or USB-C powered instead. This is indicated in the product description.
Always unplug your lamp before cleaning it. For glass and metal, a soft, slightly damp cloth is enough. Dry it afterwards to avoid marks. For marble, avoid abrasive or acidic products and use a dry or barely damp cloth instead. Never submerge the base or wiring in water.
Contact us as soon as possible: as long as your order hasn't been shipped yet, we can usually update the address, colour, or cancel the order. Once it has been shipped you can use our return policy.
First, check that your card details are correct and that you have sufficient funds. If the issue continues, contact your bank (some block online payments for security reasons) or try another payment method available at checkout. If nothing works, contact us and we'll help you out.
Yes. Once your order is shipped, you'll receive a confirmation email with a tracking link.
Contact us as soon as possible after delivery with a photo of the product and the packaging. We'll arrange a replacement or a refund.
Yes, all our lamps come with a 12-month warranty against manufacturing defects.