Returns and Refunds Policy
Return Methods
You have 30 days from the date of receipt to request a return. This applies whether you have changed your mind or your item arrived damaged or faulty.
To be eligible for a return, exchange, or refund under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, the following conditions apply:
- Damaged or Faulty Items: If you receive a damaged parcel or faulty goods, you are entitled to a replacement or a full refund. In these cases, Deskon covers all return shipping costs.
- Condition of Returns: Items must be returned in their original, complete condition (including packaging, accessories, and manuals) to allow them to be resold as new. Please include your original invoice.
- Unsuccessful Delivery: If a parcel is returned to us due to your absence or failure to collect it from a pick-up point, we will offer you the choice between a new delivery or a full refund of your order.
How to Start a Return
To start a return, contact us at contact@deskon.uk with your order number. Please do not send anything back before contacting us, as we will provide the return instructions. If your item is damaged or faulty, please include a photograph of the issue so we can resolve it quickly.
Return shipping costs are the responsibility of the customer, except where the item is damaged, faulty or not as described, in which case Deskon covers them.
Refunds
Refunds are issued to your original payment method within 14 days of us receiving the returned item, or of you providing proof of return. Depending on your bank, funds may take a few additional working days to appear on your statement. You will receive a confirmation email once the refund has been processed.
Questions?
Please refer to our FAQ page or reach out to us directly at contact@deskon.uk.
This policy is governed by the laws of England and Wales.