Payment Policy

Thank you for shopping at Deskon. We are committed to providing a secure and transparent payment experience for all our customers. Please read our payment policy carefully to understand how transactions are processed on our website.

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards
  • Visa
  • MasterCard
  • American Express
  • Maestro
  • Paypal

2. Payment Currency

All transactions on our site are processed in British Pounds (GBP £).

3. Payment Authorisation

Your payment will be debited immediately upon order validation, and you will receive an email confirmation with your order details.
In the event of a payment refusal or if a transaction is flagged as potentially fraudulent by Shopify:

  • The order will not be processed.
  • You will be notified by email.
  • You may be asked to try again or use a different payment method.

4. Order Verification

For fraud prevention and compliance purposes, we may contact you to confirm certain details before processing your order. This may include:

  • Email verification.
  • Confirmation of your delivery address.
  • A request for identification (in rare cases of suspicious activity).
    We reserve the right to cancel any order that fails our verification process. In such cases, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed.
  • You will need to return to the checkout and complete your payment again.
    If funds have been debited but the order has not been confirmed, please contact us immediately at contact@deskon.uk.

6. Refund and Cancellation Policy

Cancellations: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you wish to cancel your order after payment has been processed, please contact us at contact@deskon.uk within 1 day of placing the order. Refunds will be issued via the original payment method.

Refunds: Please refer to our Returns and Refunds Policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.

7. Fraud Prevention

To protect our customers and prevent fraudulent activities, Deskon reserves the right to perform payment checks. We may request additional information or confirmation for certain transactions considered high risk.

8. Contact Us

Business Name: Hugo Bonfils

Registration (SIRET): 90785203200016

Address: 163 rue Gaston Doumergue, 31170, Tournefeuille, France

VAT: VAT not applicable (Below registration threshold)

Email: contact@deskon.uk

Phone: +44 7458 114988

Customer Service Hours: Monday to Friday, 8 am to 6 pm. Closed on Saturdays, Sundays, and public holidays.

We strive to respond to all messages within 24 to 48 hours.

FAQ: Your Questions

Have questions before buying Deskon desks, chairs, or accessories? That's totally fine. We've put together answers to the most common questions right here!
What products does Deskon sell?

Deskon sells standing desks and office chairs designed for use in home offices and professional workspaces.
Are Deskon desks height-adjustable?

Yes. Deskon standing desks are electric height-adjustable desks, allowing users to change the desk height between sitting and standing positions.
What materials are used in Deskon products?

Deskon desks and chairs are made from commonly used furniture materials, including metal frames, engineered wood desktops, foam padding, and fabric or mesh components, depending on the product.
Is assembly required?

Yes. Deskon products require self-assembly. All necessary parts and assembly instructions are provided with the product.
Do you deliver across the United Kingdom?

Yes. Deskon delivers to mainland United Kingdom addresses. Delivery availability may vary for remote areas.
How long does delivery take?

Processing time before shipping: 1 to 2 business days (Monday through Friday)

Transit time after shipping: 2 to 5 business days (Monday through Friday)

The estimated total delivery time is therefore 3 to 7 business days.
Can I return a product if it is not suitable?

Yes. Customers may return products within 30 days of delivery, provided the item is returned in its original condition, in accordance with our return policy.
How can I contact Deskon?

You can contact Deskon via email or phone for any questions related to orders, delivery, or returns. Customer support responds during business hours : Contact us